# lelo.im

> lelo.im is a direct-to-consumer store for body-safe intimate wellness devices (adults 18+). Every product is made from FDA food-grade silicone, CE and RoHS certified, and ships free worldwide in discreet packaging with a 30-day satisfaction guarantee and a 12-month warranty. Payment is handled securely via PayPal (Visa, Mastercard, Amex and Discover are accepted through PayPal guest checkout).

## Products

- [Rechargeable Silicone Wellness Massager (A0158)](https://lelo.im/products/rechargeable-silicone-wellness-massager-a0158): A compact dual-motor personal massager in a refined, colorful body-safe silicone finish. Price: $49.99 with free worldwide shipping. Certifications: CE, RoHS, FDA Material, REACH, IPX5.
- [Love Bunny Suction & Tongue Vibrator (EVO-062)](https://lelo.im/products/love-bunny-suction-vibrator-evo-062): Three sensations in one — suction, tongue-licking, and shaft vibration, independently controlled. Price: $59.99 with free worldwide shipping. Certifications: CE, RoHS, FDA Material, REACH.

## Guides (Blog)

- [The 5-Minute Routine: Cleaning and Storing Silicone Wellness Devices](https://lelo.im/blog/how-to-clean-and-store-silicone-devices): Food-grade silicone is wonderfully low-maintenance — but only if you treat it right. The exact wash-dry-store routine we recommend to every customer, plus the three mistakes that quietly ruin good devices.
- [Suction vs. Vibration: Which Sensation Actually Suits You?](https://lelo.im/blog/suction-vs-vibration-which-sensation-suits-you): Air-pulse suction and classic vibration are not two strengths of the same feeling — they are two different sensations entirely. How each technology works, who tends to prefer which, and why you might not have to choose.
- [What “Body-Safe” Silicone Actually Means (and How to Check)](https://lelo.im/blog/what-body-safe-silicone-actually-means): “Body-safe” is printed on nearly every box — but no regulator defines it. Here is what the term should mean, which certifications actually matter, and a 60-second checklist that works on any device you will ever buy.

## Store information

- [About lelo.im](https://lelo.im/about): materials standard (FDA 21 CFR 177.2600 food-grade silicone), published certifications (CE, RoHS, REACH, UN38.3), privacy-first shipping, and the real-reviews-only policy.
- [Compare devices: A0158 vs EVO-062](https://lelo.im/compare): side-by-side specifications, pricing, and guidance on choosing between the dual-motor massager and the 3-in-1 suction vibrator.
- [Shop](https://lelo.im/shop): the full collection with launch pricing and free worldwide shipping.

## Key policies

- [Privacy Policy](https://lelo.im/privacy-policy): lelo.im privacy policy: what we collect, how we use it, payment security via PayPal, cookies, and your rights.
- [Returns & Warranty](https://lelo.im/returns-warranty): lelo.im returns and warranty: 30-day satisfaction guarantee, 12-month warranty against defects, free replacements for faulty devices, and a simple no-hassle process.
- [Shipping Policy](https://lelo.im/shipping-policy): lelo.im shipping policy: free worldwide shipping on every order, discreet plain packaging, 1–2 business day processing, tracked delivery in 7–15 business days.
- [Terms & Conditions](https://lelo.im/terms): lelo.im terms and conditions: age requirement, orders and payment, acceptable use, liability, and governing terms.
- [FAQs](https://lelo.im/faq): 126 answers in 11 categories (Shipping & Delivery, Discreet Packaging & Privacy, Payment & Security, Orders & Account, Returns & Refunds, Warranty, Materials & Safety, Usage, Charging & Care, A0158 Wellness Massager, EVO-062 Love Bunny, About & Support).

## Contact

- [Contact page](https://lelo.im/contact): Order, product, returns and partnership questions — the care team replies within one business day, discreetly.
- Support email: info@lelo.im
- Age restriction: adults 18+ only

## Full machine-readable content

- [llms-full.txt](https://lelo.im/llms-full.txt): Complete product specifications, all published guides in full, policy summaries, and the full 126-question FAQ library in plain text.