Intimate wellness, held to a materials-science standard
lelo.im exists because the intimate-wellness aisle had an honesty problem: mystery plastics, unverifiable claims, and packaging that announced your purchase to the neighborhood. We make a small number of devices, hold every one to published material and safety standards, and ship them like your privacy actually matters.
What we hold ourselves to
- Materials first: every device body is FDA-compliant food-grade silicone (FDA 21 CFR 177.2600) — non-porous, hypoallergenic, phthalate-free.
- Certified, not claimed: CE and RoHS certified electronics, REACH-compliant materials, UN38.3-tested batteries — listed per product.
- Privacy by design: plain unmarked packaging, neutral sender name, discreet billing, PayPal-processed payments never stored by us.
- Only real reviews: ratings come exclusively from verified post-purchase reviews after moderation; a product with no reviews shows none.
The standard, in writing
Body-safe materials: every skin-contact surface is FDA-compliant food-grade silicone under FDA 21 CFR 177.2600. Certified electronics: CE, RoHS, REACH, UN38.3 — each product page lists exactly which certifications apply. Measured specs: noise as measured decibels at 30 cm (≤ 50–60 dB), battery life as measured continuous run time, waterproofing as the actual IP rating. Honest social proof: reviews are post-purchase only, human-moderated, and feed search-engine structured data only once approved.
The boring promises that matter
- Free worldwide tracked shipping on every order, no minimum.
- 30-day satisfaction guarantee; unopened items returnable for a full refund.
- 12-month warranty with free replacement for defects.
- Human support at info@lelo.im, replying within one business day.
Education before selling
Our journal publishes long-form guides on body-safe materials, lubricant compatibility, cleaning and care, and how suction and vibration technologies actually differ. We deliberately keep the catalog small — a compact dual-motor wellness massager and a 3-in-1 suction vibrator — so each device gets full engineering and quality attention. Compare the two devices →